How can we help?

Codes come from login@creno.io and usually arrive within a minute. Check your spam or promotions folder, and make sure the address you typed is the one you signed up with.

A code works for one hour, and only the newest one counts — if you asked twice, use the latest email. Still nothing? Choose Use a different email or resend on the sign-in page.

Yes. On the sign-in page pick Password. If you never set one or forgot it, choose Forgot password? and we’ll email you a code to set a new one.

Yes. Creno for iPhone signs in with the same account and shows the same tasks, habits, reminders and journal — a change on one appears on the other.

The iPhone app is what rings: reminders, task and habit alerts, and the daily planning and weekly review nudges you set in Settings are all delivered to your phone. Allow notifications for Creno in iOS Settings so it can.

Bought in the iPhone app: open your iPhone’s Settings › Apple Account › Subscriptions › Creno, at least 24 hours before it renews.

Bought on the web: Settings → Creno Pro → Manage subscription. Either way, Pro stays on until the end of the period you paid for, and cancelling during the free trial means you are never charged.

For the iPhone app, Apple handles refunds at reportaproblem.apple.com. For the web, write to us within 14 days of your first payment and we refund it in full — see the terms.

In Settings → Privacy & data, choose Download my data. You get one JSON file with everything in your account.

In Settings → Account, choose Delete account, type delete my account and confirm. Your account, your planner and your files are deleted straight away, on every device. This cannot be undone, so download your data first if you want it.

Can’t sign in any more? Email us from the address on the account and we’ll delete it for you.